Privacy Policy

1. Introduction

GoJunk (“we,” “our,” or “us”) provides junk removal and related services throughout Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, request an estimate, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: your name, phone number, email address, and service address that you provide when requesting a quote or booking a job.
• Service Details: the type and amount of items you need removed, photos you submit, and your preferred pickup times.
• Usage Data: information about how you interact with our website, including pages visited, referring URLs, and general device/browser information.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our junk removal services.
• Respond to quote requests, schedule appointments, and communicate with you.
• Send you service-related updates, confirmations, and (with your consent) marketing communications.
• Comply with legal and regulatory obligations.

4. SMS / Text Messaging

If you provide your mobile phone number and affirmatively opt in by checking the consent box on our estimate form, GoJunk may send you text messages (SMS/MMS) and place calls regarding your quote, scheduling, pickup/service coordination, customer support, and other communications related to the services you request. You are not required to provide SMS consent in order to purchase goods or services.

Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any text message we send. For help, reply HELP or contact us using the information in the “Contact Us” section below.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third party, except with trusted service providers acting on our behalf to deliver the messages you request.

5. How We Share Your Information

We do not sell your personal information. We may share information only with trusted service providers who assist us in operating our business (such as scheduling, communications, and payment processing), and only to the extent necessary to perform those functions. Except as described in our SMS policy above, we do not share your mobile information for third-party marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. To stop receiving text messages, reply STOP to any message.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact GoJunk at (863) 640-5477 or via our website.